Frequently asked questions
Is Framar an authorized Mindray distributor in the Philippines?
Yes. Framar Laboratory Supplies is an authorized Mindray distributor supplying Mindray in-vitro diagnostic analyzers, reagents and consumables to hospitals, diagnostic laboratories, health units and educational institutions across the Philippines. [TODO: if you can name the authorization document or the year the appointment started, add it here. It is the single strongest trust signal on the site.]
Do you install and service outside Metro Manila?
Yes. We install and service from Northern Luzon through the Visayas to Mindanao, using our own engineers rather than subcontractors. [TODO: confirm whether provincial visits carry travel charges, and the usual response time for a provincial breakdown versus a Metro Manila one.]
How long does it take from purchase order to a working analyzer?
[TODO: give the two normal cases, for example "units held in stock are typically installed within X working days of the purchase order; units brought in on indent take Y to Z weeks." Buyers compare on this number, so a straight answer wins inquiries.]
What warranty comes with a Mindray analyzer bought from Framar?
[TODO: state the warranty length, whether it covers parts and labour, what is excluded, and whether extended service or preventive-maintenance contracts are available afterwards.]
Do you supply reagents, calibrators and controls on a schedule?
Yes. We plan reagent, calibrator, control and consumable deliveries against your actual monthly test volume for every unit we install, so supply matches consumption instead of arriving in unpredictable batches. [TODO: confirm any minimum order quantity and the usual delivery lead time for reagent top-ups.]
Do you train our medical technologists?
Yes. Training is part of every installation: startup and shutdown, sample handling, quality control review, error recovery and routine user maintenance, taught on your own instrument. We also run refresher sessions when your staff changes. [TODO: confirm whether you issue training certificates, which some accreditation bodies ask for.]
Can we see a demonstration before we buy?
[TODO: describe what you can actually offer, for example a demonstration at your office, a site visit to an existing installation, or a demo unit placed in the laboratory for an evaluation period.]
Do you sell to government hospitals through PhilGEPS?
[TODO: confirm your PhilGEPS registration status and whether you participate in public bidding. Government laboratories cannot buy from an unregistered supplier, so if you are registered this answer wins procurement inquiries on its own.]
What does our laboratory need to prepare before installation?
Typically a level bench or floor space with clearance for service access, a stable grounded power supply on an uninterruptible power supply, room temperature and humidity within the instrument specification, and drainage plus a water supply for the platforms that need one. If you want results to flow into your laboratory information system, tell us early so we can plan the interface. We confirm the exact requirements for your chosen model in writing before delivery.
Which Mindray hematology analyzer suits a laboratory running about 100 CBCs a day?
At that workload most laboratories choose a 5-part differential bench unit such as the BC-5120 or BC-5390 rather than a 3-part unit, because the 5-part differential covers more of the routine reporting menu without a manual smear. The compact 3-part BC-30 suits clinics with lighter, more intermittent workloads. If your reporting menu includes ESR, the BC-760 and BC-780 run CBC and ESR on one instrument. We size the analyzer against your actual test menu and daily volume before quoting.
Still deciding?
Tell us your test menu and daily volume and we will size the analyzer against it before quoting.
Ask us directly